Since 2015, Digital Blueprint has established itself as an award winning multi-discipline creative agency with expertise in catalogue & brochure design, branding, web design, print, email, digital marketing & photography. Based in Glasgow we work with a whole range of clients and all sized businesses both nationwide and locally.
Digital Blueprint provide creative marketing and design solutions that deliver. As a company we are breaking the mould of design agencies throughout the country by providing the highest level in service, at the most affordable price point....
Things started off well, but then the designer was extremely difficult to get hold of. This made it impossible to trust this designer with our project and we had to look elsewhere....
Resposta do profissional
Hi Bobby,
Thanks for providing your feedback. I do however feel this is very unjustified. The service was for a logo design, which you were very happy with. The communication broke down for the added service of signage designs. The brief changed a number of times, requirements changed and this became unmanageable for the small budget we quoted. I am very disappointed to have received this review since we resolved matters amicably months prior to this. ...
Callum is not particularly concerned with smaller jobs / customers with small businesses. He doesn't return emails or phone calls and can't be bothered to set 'on leave' auto replies or voice recordings. He has his own ideas of how things should look and doesn't listen to the client....
Resposta do profissional
Hi Dave,
Thanks for providing feedback to your experience. I am sorry that you did not feel you were provided with a good service and that communication was lacking. I have looked back through all emails and there was never an occasion where you did not receive a reply within 24 hours. I would like to state that you took several weeks to get back to us and changed requirements a number of times. We pride ourselves on good customer service and can only apologise for your experience. ...